Frequently Asked Questions
Are camp fires allowed?
Campfires are permitted during the winter months as long as they are in a suitable fire brazier- they cannot be on the ground or in large gallon drums. Fires may be possible during Autumn and Spring dependent on fire conditions- please contact Del Rio reception to enquire. Del Rio has a limited number of braziers for guests to use which can be collected free of charge from the office. You can purchase a 20 kilo bag of fire wood from reception for $20.
Is there a kids club?
Yes our kids club is open on some long weekends and over the main holiday periods such as Christmas & Easter holidays and all School holidays. Please note our kids club is not a child minding service, adults are required to supervise their children.
Can I play Golf?
All guests must first attend the office to pay applicable fees before playing.
What is the check in & check out time?
Check In time is 2pm and Check Out time is 10 am. Please note we do offer early check in and late check out times if availability permits, small fee applies.
Please note after reception has closed your paper work and other relevant information will be in the late arrivals box located to the right hand side of reception doors.
Can we ride our bikes at the resort?
Whilst we welcome bikes within the resort, we ask that they are not to be ridden within the grounds after 9pm. We also ask that bikes, skateboards, roller blades and scooters are not to be ridden on footpaths, around the amenities blocks, the pool, beer garden or boom gates. Del Rio Resort strongly recommends that helmets be worn by both adults and children; this is the riders or parents responsibility, not doing so is at your own risk.
Electric Bikes: Electric scooters, skateboards and the like, mini/pocket bikes and quad bikes are dangerous and are not to be ridden inside the grounds of Del Rio Riverside Resort at any time.
Can we bring our skateboards, roller blades and scooters?
Yes you can though they are not to be ridden on footpaths, or around amenities blocks or In the pool area, beer garden or near the boom gates. We don’t allow electric skate boards or electric scooters.
What are the hours and rules for the swimming pool?
Open from 8 am until dark. Children under the age of 11 years must be accompanied by an adult. No life guard is on duty and the resort does not accept responsibility for guests children. Only accredited swimming and safety aids are permitted in the pool.
Is there a cost to use the boat ramp?
Overnight guests pay a $20 boat ramp fee upon entry to the park. Day visitors who bring a boat must pay a $50 ramp fee, which includes admission to the resort for two people.
Can we have visitors?
If you invite people to the resort to visit you during your stay, then to report to the office to pay a day visitor fee, currently $10.00 per person 4 years and older. They are only permitted to park their car in the visitor car park, as a guest you are responsible for this charge if your visitors do not pay on arrival.
What time is the noise curfew?
A strict noise curfew applies from 10pm For the quiet enjoyment and in consideration of fellow resort guests please keep noise volumes i.e voices, music, radios etc., to a reasonable level.
What If I need to cancel my booking?
Our Refund Policy:
No refunds for reasons of weather ,( rain, hail, extremes in temperatures ,wind storms, minor flooding, power outages caused by storms, illness, accidents, work changes, or if you shorten your stay after arrival. No refunds for guests not arriving on expected dates. A $25 booking fee applies to all cancelled camp sites/cabins/villas. $50 for all houses and $100 for lodges. Reservations require 30 days notice (60 days for Lodges) of cancellation for a refund minus the booking fee. If cancelled within 30 days, the whole deposit is forfeited, unless we are able to re-book the full length of your booking. If booked under a special or deal the whole amount is forfeited. Cancellations must be submitted in writing (or via email).
What time does the ferry operate?
The ferry operates 24 hours a day except for the first Tuesday of the month when it is closed between 9.30 am – noon for maintenance. The ferry is a free service.
Can I visit Del Rio Resort for the Day?
WE WOULD LOVE TO HAVE YOU VISIT US FOR THE DAY. HOWEVER DUE TO THE COVID-19 WE ARE UNABLE TO ALLOW DAY VISITORS UNTIL FURTHER NOTICE.
Yes day visitors are welcome. However we don’t allow day visitors on our Public Holiday Weekends, Easter Break, Christmas day, boxing and News Years day
WHAT IS THE COST FOR DAY VISITORS?
The day visitors are charged at $10.00 per person for 4 years and over.
We won’t be arriving until late how do we check in after hours?
Please check with resort to make arrangements for after hours arrivals.
Do you sell Gas & Ice?
Basic grocery items along with gas refills and ice are available at the resort. We also have a licensed club and bistro at the resort that is open weekends and all school holidays.
Can I bring my pet?
Del Rio Resort is a wildlife sanctuary and we value the many species inhabiting the park. Pets are therefore ONLY permitted to stay on powered sites. We allow pets to come outside of school holidays and public holiday weekends. Pets must be booked in with reception at the time of making the booking and must be approved by staff at the time of check in. All Pet Rules must be adhered to during their stay within the Resort. Pets are not permitted to be locked in cars or left unattended at any time.