Frequently Asked Questions
Are camp fires allowed?
Campfires are permitted during the winter months as long as they are in a suitable fire brazier- they cannot be on the ground or in large gallon drums. Fires may be possible during Autumn and Spring dependent on fire conditions- please contact Del Rio reception to enquire. Del Rio has a limited number of braziers for guests to use which can be collected free of charge from the office. You can purchase a 20 kilo bag of fire wood from reception for $20.
Is there a kids club?
Yes our kids club is open on some long weekends and over the main holiday periods such as Christmas & Easter holidays and all School holidays. Please note our kids club is not a child minding service, adults are required to supervise their children.
Can I play Golf?
All guests must first attend the office to pay applicable fees before playing.
What is the check in & check out time?
Check In time is 2pm and Check Out time is 10 am. Please note we do offer early check in and late check out times if availability permits, small fee applies.
Please note after reception has closed your paper work and other relevant information will be in the late arrivals box located outside reception.
Can we ride our bikes at the resort?
Whilst we welcome bikes within the resort, we ask that they are not to be ridden within the grounds after 9pm. We also ask that bikes, skateboards, roller blades and scooters are not to be ridden on footpaths, around the amenities blocks, the pool, beer garden or boom gates. Del Rio Resort strongly recommends that helmets be worn by both adults and children; this is the riders or parents responsibility, not doing so is at your own risk.
Electric Bikes: Electric scooters, skateboards and the like, mini/pocket bikes and quad bikes are dangerous and are not to be ridden inside the grounds of Del Rio Riverside Resort at any time.
Can we bring our skateboards, roller blades and scooters?
Yes you can though they are not to be ridden on footpaths, or around amenities blocks or In the pool area, beer garden or near the boom gates. We don’t allow electric skate boards or electric scooters.
What are the hours and rules for the swimming pool?
Open from 7am until 8pm. Children under the age of 11 years must be accompanied by an adult. No life guard is on duty and the resort does not accept responsibility for guests children. Only accredited swimming and safety aids are permitted in the pool.
Is there a cost to use the boat ramp?
Guests pay a $20 boat ramp fee upon entry to the park.
Can we have visitors?
If you invite people to the resort to visit you during your stay, then to report to the office to pay a day visitor fee, currently $10.00 per person 4 years and older. They are only permitted to park their car in the visitor car park, as a guest you are responsible for this charge if your visitors do not pay on arrival.
What time is the noise curfew?
A strict noise curfew applies from 10pm For the quiet enjoyment and in consideration of fellow resort guests please keep noise volumes i.e voices, music, radios etc., to a reasonable level.
What If I need to cancel my booking?
Our Refund policy
There are no refunds for reasons of weather,(rain, hail, extremes in temperatures, wind, storms, minor flooding,) power outages, illness (including covid related close contact or sickness), accidents, work changes, or if you shorten your stay after arrival. No refunds for guests not arriving on expected dates.
A $30 booking fee applies to all cancelled reservations. Reservations require 30 days notice of cancellation for a refund minus the booking fee.
If cancelled with less than 30 days notice, 50% of the total tariff is forfeited (except for a one (1) night stay 100% of the tariff will be forfeited). Should we be able to re-book the full length of your booking for the same dates with a new booking a refund of your lost deposit may be refundable with a deduction of the booking fee. If booked under a special or a deal the whole amount is forfeited.
Cancellations must be submitted in writing (or via email). We do not cancel bookings over the phone.
Refunds can ONLY be processed onto the credit / debit card used to make the original payment. If the card has been cancelled or is now expired the refund will still go back into the same account originally debited. If you have closed the account the card was attached to and the refund cannot be processed onto the original card your money will remain in your guest account as a credit for use at another time.
Change Of Dates: Date changes with less than 30 days notice of arrival are considered a cancellation and the same refund policy applies as above.
These rates & tariffs are correct at the time of booking and are subject to change without notice.
What time does the ferry operate?
The ferry operates 24 hours a day except for the first Tuesday of the month when it is closed between 9.30 am – noon for maintenance. The ferry is a free service. Due to Covid cleaning – the Webbs Creek ferry will close between 5.30am till 6am, 1.30pm till 2pm and 9.30pm till 10pm
Can I visit Del Rio Resort for the Day?
Yes day visitors are welcome. However we don’t allow day visitors on our Public Holiday Weekends, Easter Break, Christmas day, boxing and News Years day.
WHAT IS THE COST FOR DAY VISITORS?
The day visitors are charged at $10.00 per person for 4 years and over.
We won’t be arriving until late how do we check in after hours?
Please check with resort to make arrangements for after hours arrivals.
Do you sell Gas & Ice?
Basic grocery items along with gas refills and ice are available at the resort. We also have a licensed café at the resort that is open weekends and all school holidays.
Can I bring my pet?
Del Rio Resort is a wildlife sanctuary and we value the many species inhabiting the park. Pets are therefore ONLY permitted to stay on powered camp/caravan sites OUTSIDE SCHOOL HOLIDAY PERIODS, LONG WEEKENDS AND PEAK TIMES.
Anyone wishing to bring a pet must call to add the pet into the booking PROIR to arrival. Any booking with a pet in attendance who has not been added to the booking will be a asked to leave, forfeiting their booking, with no refund.
Pet Rules muse be signed prior to arrival and all Pet Rules must be adhered to during their stay within the Resort.
Pets are not permitted IN any of our roofed accommodation, are not permitted to be locked in cars or left unattended at any time. Pets are not permitted to be led by children but must be on lead at all times.