Frequently Asked Questions
Are camp fires allowed?
Campfires are permitted during the winter months as long as they are in a suitable fire brazier- they cannot be on the ground or in large gallon drums. Fires may be possible during Autumn and Spring dependent on fire conditions- please contact Del Rio reception to enquire. Del Rio has a limited number of braziers for guests to use which can be collected free of charge from the office.
Are you pet friendly?
Pets are permitted on powered sites. Ensuring that you fill out the Pet Policy form is essential. On your time of booking you will receive an email with the Pet Policy form.
Is there a kids club?
Yes our kids club is open on some long weekends and over the main holiday periods such as Christmas & Easter holidays and all School holidays. Please note our kids club is not a child minding service and children are free to come and go as they please.
Can I play Golf?
All guests must first attend the office to pay applicable fees before playing.
What is the check in & check out time?
Check In time is 2pm and Check Out time is 10 am.
Can we ride our bikes at the resort?
Yes you can however bikes are not to be ridden after the street lights come on at night.
Can we bring our skateboards, roller blades and scooters?
Yes you can though they are not to be ridden on footpaths, or around amenities blocks or In the pool area, beer garden or near the boom gates. We don’t allow electric skate boards or electric scooters.
What are the hours and rules for the swimming pool?
Open from 8 am until dark. Children under the age of 11 years must be accompanied by an adult. No life guard is on duty and the resort does not accept responsibility for guests children. Only accredited swimming and safety aids are permitted in the pool.
Is there a cost to use the boat ramp?
Overnight guests pay a $20 boat ramp fee upon entry to the park. Day visitors who bring a boat must pay a $50 ramp fee, which includes admission to the resort for two people.
Can we have visitors?
If you invite people to the resort to visit you, they are required to park their car in the visitor car park, then to report to the office to pay a day visitor fee, currently $10.00 per person 4 years and older. As a guest you are responsible for this charge if your visitors do not pay on arrival. We are sorry, but Del Rio Riverside Resort is unable to accept day visitor from Monday 3oth October to Friday 10th November, 2017.
What time is the noise curfew?
A strict noise curfew applies from 10pm For the quiet enjoyment and in consideration of fellow resort guests please keep noise volumes i.e voices, music, radios etc., to a reasonable level.
What If I need to cancel my booking?
Cancellations with 30 days or more notice we will apply a refund less an administration fee of $25.00. For Lodges and peak periods we require notification 60 days or more. Cancellations with less than 30 days notice will result in a loss of deposit unless we are able to rebook the accommodation. Note: Administration fee of $25 applies to all cancellations. No refunds will be given for cancellation for early departures or inclement weather.
What time does the ferry operate?
The ferry operates 24 hours a day except for the first Tuesday of the month when it is closed between 9.30 am – noon for maintenance. The ferry is a free service.
Can I visit Del Rio Resort for the Day?
Yes day visitors are welcome. However we don’t allow day visitors on our Public Holiday Weekends, Easter Break and between Boxing Day and New Years Day.
WHAT IS THE COST FOR DAY VISITORS?
TheDay visitors are charged at $10.00 per person for 4 years and over.
We won’t be arriving until late how do we check in after hours?
Please check with resort to make arrangements for after hours arrivals.
Do you sell Gas & Ice?
Basic grocery items along with gas refills and ice are available at the resort. We also have a licensed club and bistro at the resort that is open weekends and all school holidays.